6/11/2008 7:14:10 PM I AM ANOTHER VICTIM COLON CLEANSER TOTAL SCAM BUT NOW YOU GUYS NEED TO BE CAREFULL BECOUSE THEY ARE USING A DIFERENT NAME NOW THEY CLAIM TO BE SMART COLON CLEANSER WHIT DIFERENT PHONE NUMBER BUT SAME ADDRESS

6/12/2008 3:22:47 PM On 2/08 I ordered the sample $3.95. I was so worried about getting the future monthly charges, I called and cancelled my order before I even picked up the product sample from my P.O. box. On 2/20, I spoke to a man for 7 minutes and cancelled everything. And to be certain, I called back immediately to make sure I was truly "cancelled", and it was confirmed. My account was officially "closed" in their system, and no shipments were pending to be sent.

Yet one month later (March 2008), much to my dismay, I was charged $89.31 anyways. So I called them, but hung up thinking I would rather deal with this problem through my bank. My bank did a chargeback and I thought it was over. Not a chance.

Then, in April, I got charged another $89.31. And again, I had my bank issue another chargeback. I decided to call Colon Cure and ask why they kept charging me for this product when I clearly cancelled two months ago. I spoke to a very rude man who informed me the account had never been cancelled at all. I told him many times within our 10-minute conversation that I did indeed call and cancel. Further, I made him aware that I had only received the $3.95 sample... so why has my account been deducted two $89.31 charges for something I never received? He told me to send back the product, if and when I received anything.

Coincidentally, I did receive a box within a few days after I spoke to him. I never opened it. Instead, I took it right up to the customer service desk at the United States Postal Office. She crossed out my name and wrote in big bold letters "RETURN TO SENDER". I initialed the box and off it went, back to the company. Once again, I thought this nightmare had ended.

Now, my bank is reversing these two $89.31 chargebacks. And when I called my bank to ask why, they told me I never called in the time allowed to cancel. I absolutely DID, and I have the phone records to prove it (February). The bank also informed me that Colon Cure gave them 2 tracking numbers that proved I received the product. So I took the initiative to actually track these "shipments" myself (since my bank didn't care to do the leg work). The first tracking number was for the $3.95 sample; the 2nd was for the returned box! I have accepted nothing but the $3.95 sample box, yet they are getting away with charging me almost $190 for one box that was sent back and another that never arrived at all! Further, they answered the chargeback case with just two tracking numbers, not three! And the first tracking number has nothing to do with these two $89 charges, as it was the initial $3.95 sample only. The other tracking number given I never received, as it was unopened and instantly returned to the sender. They answered the chargeback complaint with one tracking number that was not related and another tracking number that never even left the post office.

I do not have either $89.31 shipment from this company, only the $3.95 sample. They obviously did NOT cancel my account when I called back in February (and confirmed immediately after). Rather, they continued to charge me. I immediately returned the ONE box that did arrive (as instructed by Colon Cure in April). They answered my chargeback complaints with bogus tracking numbers and my bank failed to recognize this, reversing the charges back to the company. Therefore, Colon Cure has officially stolen both unauthorized $90 charges and I have neither of those two shipments. Further, they have "no signature on file"... as I certainly never signed anything. I had closed my account months before! And of course, I did an internet search yesterday and found dozens of rip-off complaints by this company!

I have filed a complaint with the Better Business Bureau... as I am far from done with this. I want a full refund and I want this company shut down.

6/17/2008 7:28:50 AM I am so frustrated! I just got billed for another bottle, my cancellation means nothing. I guess all I can do is report my credit card lost/stolen. What a pain. These people are ruthless.

6/21/2008 11:47:38 AM Sign on to "RIPOFF REPORT" and you'll see all the ripoffs with this colon cleanse,we've also been billed $89.00 illegally.This is fraud!!
Has anyone contaacted the BBB or the internet police??

6/21/2008 6:59:27 PM Take the money loss but "don't dare" take the pills. Word is getting around that the pills are just cheap stool softeners made in china and probably have DANGEROUS TOXINS in them. Like lead and other cancer causing agents. People are now reporting getting sick and needing emergency hospital treatment after taking them. THROW THEM AWAY NOW. Tell your friends and spread the word. Scam wise these death merchants come from Africa.

6/23/2008 9:01:51 AM I suspected this to be a scam so when it asked for a credit card to pay for shipping, I used a $50 visa gift card that was given to me. I knew it only had like $5 on it. SO if they try and bill that card they won't get very far. Has anyone actually tried the product? Was it any good?

6/23/2008 9:06:58 AM Never mind, I just read all the posts and see that it may be bad for you. To the trash it goes!

6/24/2008 9:13:21 PM We just cancelled my husbands debit card and filed an affidavit with the bank and received our $89 back today,also contacted Utah AG & Fl.AG and BBB.

6/30/2008 8:41:33 AM Hi, I was also charged the 89.91 and shipped the new months supply before the end of my free trial. However, I called the 801 number on the bottle and she told me to NOT open the package and mail it back with a tracking number (which i did for under 2.00 online @ USPS.com) and then call back with the tracking number and my money would be refunded. When I called back with the tracking number i did have to wait on hold for over half an hour... HOWEVER, just today i received my refund a little under a week from calling. Hope this helps!!!

7/3/2008 3:16:23 PM Thank you to those who posted Colon Cure's phone number. For the record, I called them in April to cancel my account. They said they'd already sent another shipment, which I could return to them for a full refund. I got the package and mailed it back to them on April 3. It is now July 3 and I have yet to receive my refund. If you make the mistake of opening the package and want to return it, GET A CONFIRMATION RECEIPT. That is where I made my second biggest mistake -- right after ordering from the company to begin with.